- Bandar Baru Perda Bukit Mertajam Pulau Pinang Malaysia 14000
KPJ Healthcare Berhad Hiring! Full Time Assistant, Guarantee Letter in Pulau Pinang - Ricebowl
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Working Location
Job Description
Requirements
SPM and above
Responsibilities
- Obtain initial guarantee letters for patients that admitted to hospital using Insurance, MCO and Corporate Companies.
- To update the guarantee letter status in the HITS,BMS,Care Tracker and Pro Bridge system and notify patient and consultant.
- Responsible for completeness of claim forms and other relevant documents received.
- To response/reply the deferment/medical questionnaire that been highlighted by MCO and Insurance companies
- To obtain approval from Insurer for referral consultant and add on procedure during admission. It has recorded at Pro Bridge.
- To upload/email complete documentation for pre admission and outpatient visits guarantee letter.
- Responsible for top up guarantee letter patient requested follows limit stated in initial guarantee letter.
- To obtain the credit limit or coverage for patients that been admitted to hospital from MCO and Insurance companies
- To verify guarantee letter for outpatient patients before proceed to see consultants
- Serve with kindness to all patients during their admission to hospital
- Any appropriate job assigned by immediate superior and HOS
- To carried out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994:-
- a. To take reasonable care at work for the safety of yourself and other persons;
- b. To co-operate with your employer or any other person in the discharge of any duty;
- c. To wear or use any protective equipment or clothing provided by the employer.
- d. To comply with any instruction or measure on occupational safety and health.
- Participate actively in any other new service that is introduced
- Ensure compliance of Patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety (2008)
- Ensure the policies on Patient and Family’s Rights are addressed at all
- times.
- Ensure all Hospital policies and procedures and Hospital Accreditation are adhered to and records maintained, if and when these programs are implemented.
- Adopt the policies and procedures of ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, Malaysian Hospital Accreditation Standards and Joint Commission International Accreditation Standards.
Skills
Customer Service
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