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KPJ Healthcare Berhad Hiring! Full Time Assistant, Guarantee Letter in Pulau Pinang - Ricebowl

Assistant, Guarantee Letter jobs

Assistant, Guarantee Letter

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Working Location

  • Bandar Baru Perda Bukit Mertajam Pulau Pinang Malaysia 14000

Job Description

Requirements

  • SPM and above

Responsibilities

  • Obtain initial guarantee letters for patients that admitted to hospital using Insurance, MCO and Corporate Companies.
  • To update the guarantee letter status in the HITS,BMS,Care Tracker and Pro Bridge system and notify patient and consultant.
  • Responsible for completeness of claim forms and other relevant documents received.
  • To response/reply the deferment/medical questionnaire that been highlighted by MCO and Insurance companies
  • To obtain approval from Insurer for referral consultant and add on procedure during admission. It has recorded at Pro Bridge.
  • To upload/email complete documentation for pre admission and outpatient visits guarantee letter.
  • Responsible for top up guarantee letter patient requested follows limit stated in initial guarantee letter.
  • To obtain the credit limit or coverage for patients that been admitted to hospital from MCO and Insurance companies
  • To verify guarantee letter for outpatient patients before proceed to see consultants
  • Serve with kindness to all patients during their admission to hospital
  • Any appropriate job assigned by immediate superior and HOS
  • To carried out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994:-
  • a. To take reasonable care at work for the safety of yourself and other persons;
  • b. To co-operate with your employer or any other person in the discharge of any duty;
  • c. To wear or use any protective equipment or clothing provided by the employer.
  • d. To comply with any instruction or measure on occupational safety and health.
  • Participate actively in any other new service that is introduced
  • Ensure compliance of Patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety (2008)
  • Ensure the policies on Patient and Family’s Rights are addressed at all
  • times.
  • Ensure all Hospital policies and procedures and Hospital Accreditation are adhered to and records maintained, if and when these programs are implemented.
  • Adopt the policies and procedures of ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, Malaysian Hospital Accreditation Standards and Joint Commission International Accreditation Standards.

Skills

Customer Service

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