Le's Signature Sdn. Bhd Hiring! Full Time Yonny Service Crew Supervisor (Mandarin Speaker) in Selangor, Earn up to MYR 2,600 - Ricebowl

SPM / Certificate or above; F&B, Hospitality or related fields will be an advantage.

At least 1–2 years of experience in F&B as senior service crew / captain / supervisor is preferred.

Experience in fast-paced restaurants, café or chain brands is an added advantage.

Good communication and people skills; able to guide and motivate junior staff.

Strong customer service mindset and able to handle complaints calmly and professionally.

Able to stand for long hours and work in a fast-paced environment during peak periods.

Basic POS and cash handling knowledge is preferred (training can be provided).

Able to work on shifts, weekends and public holidays.

Lead and supervise service crew during shifts to ensure smooth dine-in, takeaway and delivery operations.

Arrange daily floor assignments, table allocation and break times for the service team.

Ensure service speed, order accuracy and food serving standards are met according to SOP.

Greet guests, allocate seats and assist with taking orders during peak hours when needed.

Handle basic customer feedback and complaints on the spot; escalate serious issues to the Store Manager.

Check shop cleanliness, table turnover, cutlery/condiment replenishment and overall dining environment.

Train new service crew on greeting, order-taking, serving procedures, basic product knowledge and hygiene.

Monitor staff grooming, punctuality and work attitude, and give timely coaching or reminders.

Assist the Store Manager in simple daily reports such as headcount, sales summary and staff performance notes.