Hiring! Full Time Patient Service Representative in Selangor, Earn up to MYR 5,000 - Ricebowl

The Clinic Customer Service is a dual-impact role designed to bridge the gap between digital inquiry and in-clinic excellence. You will serve as the primary point of contact for prospective and existing patients, managing the full lifecycle of the patient journey—from the first "click" or "call" to the professional coordination of their physical visit. Your goal is to convert high-quality leads into loyal patients through medical-grade professionalism, expert product knowledge, and a sophisticated service approach.

Requirements
• Education & Experience: Minimum 1–2 years in sales, telemarketing, or customer service. Experience in beauty, wellness, or healthcare (specifically aesthetic clinics or chiropractic) is a significant advantage. Fresh graduates with a high aptitude for learning are welcome.
• Language Proficiency: Fluent in English, Mandarin, and Bahasa Malaysia.
• Soft Skills: Presentable, professional, and a "soft-luxury" communication style. Must be resultsdriven and able to thrive in a fast-paced environment.
• Tech Literacy: Proficient in digital communication tools, social media platforms, and basic Microsoft OKice.

1. Lead Conversion & Online Sales
   • Omni-channel Engagement: Proactively manage and qualify leads from all digital platforms (WhatsApp, TikTok, IG, XHS, and incoming calls).
   • Outbound Excellence: Conduct high-volume outbound calls to introduce QL Clinic’s specialized treatments and generate consultations.
   • Persuasive Consultation: Understand patient concerns to offer ideal trial solutions, effectively addressing objections to secure the appointment bookings.

2. Clinical Front Desk & Patient Flow
   • Patient Concierge: Professionally attend to walk-in and call-in patients using approved clinical scripts to ensure brand consistency.
   • Operational Coordination: Manage the registration of new patients, maintain the appointment calendar, and coordinate patient movement to treatment rooms to ensure a seamless, "zero-wait" experience.
   • Digital Management: Utilize our customized clinic management system for all records; QL Clinic operates a paperless environment.

3. Performance & Reporting
   • Target Achievement: Consistently meet or exceed patient turn up requirement.
   • Data Integrity: Accurately record all client interactions and follow-ups within the CRM.
   • Reporting: Prepare regular reports on lead quality, conversion rates, and patient feedback to assist the marketing team in refining strategies.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Performance Bonus
• Annual Dinner
• Company Trip