Exaltech Sdn. Bhd. Hiring! Full Time Customer Service Representative in Selangor, Earn up to MYR 4,800 + commission - Ricebowl

Requirements:

• Minimum Certificate, Diploma or Degree in Business or as equivalent

• Minimum 2 years of customer service working experience; experience in the industry of home products and electrical appliances is an advantage.

• Good oral and written skills in Mandarin , English and Bahasa Malaysia

• Candidate with good phone etiquette and problem-solving skills will be an added advantage.

• Candidate with documentation and billing experience will be added advantage.

• Mature, disciplined, and able to follow SOP and leader's instructions.

• Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.

• Demonstrate strengths in interpersonal, team player and organizational skills.

Responsibility:

• Provide friendly and efficient service to our clients.

• Be a first point of contact to handle and resolve customer inquiries and feedback.

• Respond professionally to inbound phone calls, including urgent situations.

• Identify and escalate issues appropriately.

• Compose thoughtful and accurate messages or customize prepared

• Responses to customer emails and calls are timely.

• Gather and update information and troubleshoot problems using available resources efficiently.

• Proactively and independently work to meet targets and goals.

• Any adhoc as and when required.

● This work is based on Office & Onsite

• Commission Pay
• Annual Leave
• Medical Leave
• EPF & SOCSO
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided