Farben Information (Malaysia) Sdn. Bhd. Hiring! Full Time Data Center Operations Team Leader Engineer in WP Kuala Lumpur, Earn up to MYR 10,000 - Ricebowl

Perform data center on-site duty shifts, ensuring continuous monitoring and operational readiness.

Respond to incidents and execute service tickets promptly according to SLA requirements, including ad hoc tasks.

Maintain a strong understanding of IDC environments and monitoring systems; identify and assess potential risks through regular inspections.

Follow EOP (Emergency Operation Procedures) to quickly and accurately handle urgent issues, document incident data, and produce initial incident reports.

Use the ticketing systemefficiently, mastering allSOP (Standard Operating Procedure) guidelines to complete tasks independently with zero error and full SLA compliance.

Be familiar with IDC equipment such as switches, servers, and cabling; perform installation, rack-mounting, cabling, maintenance, and troubleshooting according to technical standards.

Conduct site surveys, assist in on-site operations, support minor construction tasks, and provide issue feedback to management.

Oversee and manage work order distribution, progress tracking, and ensure timely communication with ticket requestors.

Compile, analyze, and maintain IDC operational data and submit regular reports (e.g., weekly operation reports).

Full-time college diploma or above (Associate Degree or higher).

Major in Computer Science, Information Technology, or a related field.

Solid understanding of IDC operations, hardware installation, and troubleshooting.

Strong communication skills, attention to detail, and the ability to follow procedures precisely.

Willingness to work in shift rotations and respond to emergencies when required.