Hogo Shipping (M) Hiring! Full Time Customer Service Supervisor in Selangor, Earn up to MYR 6,000 + commission - Ricebowl

Education & Experience

• Bachelor’s degree in logistics, supply chain management, or a related field.

• Previous experience in customer service, preferably within the freight forwarding or logistics industry.

Skills and Competencies

• Strong organizational skills and attention to detail to manage multiple orders accurately.

• Excellent communication skills for effective client interaction and team coordination.

• Problem-solving abilities to handle exceptions and unexpected issues efficiently.

Technical Proficiency

• Familiarity with freight forwarding software and systems for tracking shipments and managing documentation.

• Proficient in Microsoft Office Suite (Excel, Word, and PowerPoint) for reporting and documentation purposes.

Personal Attributes

• Ability to work well under pressure and meet tight deadlines.

• Proactive approach to customer service and a commitment to enhancing client satisfaction.

• Strong leadership abilities to guide, train, and motivate team members effectively.

1.Order Reception and Demand Confirmation

• Receive and review customer orders accurately

• Confirm key details: port of origin, destination, transport mode, cargo details, and timeline

2. Solution Development and Quotation Support

• Coordinate with operations and booking teams on space and rates

• Prepare logistics solutions and assist in quotation

• Follow up with customers on shipment readiness

3. Booking and Operations Coordination

• Arrange bookings and issue instructions to the operations team

• Monitor key milestones such as trucking and customs clearance

4. Document and File Review

• Ensure accuracy of documents (invoice, packing list, bill of lading)

• Handle special documentation requirements from clients

5. Transportation Tracking

• Track shipment status and update customers proactively

• Manage shipment tracking via system or reports

6. Exception Handling

• Handle delays, customs issues, documentation errors, or cargo problems

• Coordinate with relevant parties to resolve issues promptly

7. Cost Confirmation and Settlement

• Verify costs against quotations and issue invoices

• Follow up on payments and coordinate with finance

8. Customer Maintenance and Team Management

• Maintain strong client relationships and handle complaints

• Improve customer satisfaction through proactive service

• Supervise team members, assign tasks, and train new staff

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Performance Bonus
• Company Trip