Agensi Pekerjaan JobScoper Hiring! Full Time 客户服务专员 in WP Kuala Lumpur, Earn up to MYR 4,400 - Ricebowl

Minimum Diploma or equivalent qualification

Prior experience in customer service, preferably in BPO, fintech, e-commerce, or digital platform environment

Strong communication skills in (Mandarin and English)

Ability to multitask and work in a fast-paced environment

Willingness to work on rotational shifts, including weekends and public holidays

Handle inbound and outbound customer interactions via phone, email, and live chat

Assist customers with inquiries related to transactions, billing, refunds, and account-related issues

Resolve customer complaints efficiently while maintaining high service quality standards

Provide accurate information on services, processes, and platform usage

Escalate complex or unresolved issues to the relevant internal teams

Maintain proper documentation of customer interactions in CRM systems

Meet KPIs such as response time, resolution rate, and customer satisfaction (CSAT)

Ensure compliance with company policies, data security, and operational procedures