Agensi Pekerjaan JobScoper Hiring! Full Time Mandarin CUSTOMER SERVICE in WP Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl

Minimum SPM / Diploma / Degree in any field,

Prior experience in customer service, call center, fintech, or digital payment industry is preferred

Strong communication and interpersonal skills

Good command of English & Mandarin

Tech-savvy with the ability to quickly learn new systems and tools

Strong problem-solving skills and attention to detail

Ability to handle high volume of inquiries in a fast-paced environment

High level of integrity when handling sensitive customer and financial data

Willing to work shifts, weekends, and public holidays

Handle inbound calls, emails, and live chats related to digital payment services

Assist customers with inquiries on e-wallets, online transactions, payment issues, refunds, and account-related matters

Troubleshoot transaction failures, payment delays, or technical issues

Resolve customer complaints promptly while ensuring a high level of customer satisfaction

Educate customers on how to use digital payment platforms and features

Monitor and detect potential fraudulent or suspicious transactions, and escalate when necessary

Ensure all interactions comply with company policies, security standards, and regulatory requirements