Agensi Pekerjaan JobScoper Hiring! Full Time Mandarin Customer Service (BANKING) in Selangor, Earn up to MYR 4,000 - Ricebowl

Minimum SPM / Diploma / Degree in any field (Banking/Finance related is an advantage)

Prior experience in customer service, call center, or banking industry is preferred

Strong communication and interpersonal skills

Good command of English (Mandarin or other languages is a plus)

Basic understanding of banking products and financial services

Ability to handle sensitive and confidential information with integrity

Good problem-solving skills and ability to work under pressure

Computer literate and familiar with CRM systems

Willing to work in shifts, weekends, or public holidays

Handle inbound calls, emails, or live chats from customers regarding banking products and services

Assist customers with account inquiries.

Resolve customer complaints and provide appropriate solutions in a timely manner

Ensure all customer interactions comply with bank policies and regulatory requirements

Maintain accurate records of customer interactions in the system (CRM)

Escalate complex issues to the relevant departments when necessary

Deliver excellent customer service to enhance customer satisfaction and loyalty