Pet Universe Hotel & Grooming Services Hiring! Full Time Front Desk Cum Sales in Selangor, Earn up to MYR 3,500 - Ricebowl

• Sales experience, enjoys interacting with people.

• Cheerful, confident, communicative, warm-hearted and approachable

• Pet lovers, especially dog or cat owners, are preferred.

• Good command of English, Bahasa Malaysia and Mandarin. (Need to liaise with China customer / supplier).

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Basic knowledge of pet care (e.g., grooming frequency, skin issues, pet behavior).

• Familiar with online marketing tools (e.g., Instagram, Xiaohongshu).

• Previous experience in customer service, grooming, salon, or retail setting is a strong advantage.

1. Customer Service & Consultation

• Greet walk-in clients with a warm welcome

• Assist customers with service information and product recommendations

2. Sales & Upselling

• Promote grooming packages, membership deals, and retail products

• Achieve monthly sales targets and assist with promotional campaigns

3. Appointment Management

• Handle bookings via phone, WhatsApp, or walk-in

• Coordinate grooming schedules with groomers and manage daily appointments

4. Cashiering & Data Entry

• Manage payments, issue receipts, and update customer records in the system

• Ensure daily sales reports and customer data are accurately maintained

5. Customer Follow-Up & Retention

• Follow up with regular clients to remind about grooming schedules

• Handle feedback, complaints, and ensure a positive customer experience

6. Store Operations Support

• Assist with stock display, cleanliness of the front area, and basic store upkeep

• Work closely with the grooming and hotel team to ensure smooth operations

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Overtime Pay