Circle Plus Sdn. Bhd. Hiring! Full Time Operations Manager in WP Kuala Lumpur, Earn up to MYR 12,000 - Ricebowl

As the Club Operations Manager, you will be fully responsible for the daily operations and management of the club, ensuring all facilities (KTV, SPA, private dining, and cigar lounge) run efficiently and smoothly while delivering a consistent high-end service experience for members.

Key responsibilities include:

1. Overall Operations ManagementOversee the daily operations of the club, including reception, service flow, environment maintenance, and inventory management for KTV, SPA, private dining, and the cigar lounge.
2. Service Standards ImplementationEstablish and enforce high service standards across all departments to ensure members receive professional, attentive, and personalized service.
3. Team Leadership and ManagementManage recruitment, training, scheduling, performance evaluation, and motivation of all service teams to build a professional, stable, and service-oriented workforce.
4. Member Relationship ManagementMaintain strong relationships with members, handle special requests and complaints, and collect feedback to continuously improve service quality and member satisfaction.
5. Inventory and Cost ControlManage inventory for beverages, food ingredients, SPA supplies, cigars, and other materials. Optimize purchasing processes and control operational costs while minimizing waste.
6. Facilities and Equipment MaintenanceRegularly inspect club facilities and equipment to ensure they remain in excellent condition and coordinate necessary repairs and maintenance.
7. Event Coordination and SupportWork with the marketing or membership team to execute high-end events such as private parties, tasting events, and member gatherings within the club.
8. Safety and Compliance ManagementEnsure all operations comply with fire safety regulations, health standards, and other legal requirements while safeguarding member privacy and security.

• ExperienceMinimum 3–5 years of operations management experience in luxury hotels (front office, F&B, or rooms division), high-end clubs, or fine dining establishments. Background in hotel management or similar high-end service industries is required.
• Industry KnowledgeFamiliarity with operations and service standards in KTV, SPA, fine dining, and cigar lounge environments is highly preferred.
• ProfessionalismStrong service mindset, refined taste, and a deep understanding of the expectations of high-end clientele.
• Management SkillsExcellent leadership, communication, coordination, problem-solving, and on-site decision-making abilities.
• Language SkillsFluency in Mandarin and English (spoken and written) is required. Cantonese or other dialects will be an added advantage.
• Personal PresentationProfessional appearance, well-mannered, personable, and able to maintain high standards of discretion and confidentiality.
• Work AttitudeResponsible, proactive, and able to adapt to the flexible working hours typical in private club operations (including evenings and weekends).

• Annual Leave
• EPF
• Medical Leave
• SOCSO
• Staff Meal
• Uniform