MHA Consultancy Services Hiring! Full Time Senior Operation Executive in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl

Minimum SPM or higher qualification.

Strong communication (Mandarin, Malay, and English preferred).

Industry experienced is an advantage (fresh graduates are welcome to apply).

High attention to detail, with the ability to manage rates and transaction information accurately.

Good time-management and problem-solving skills.

Comfortable working with chat-based communication.

Immediate availability will be prioritized.

Basic computer skills (Google Docs, Excel, Gmail, etc.).

Willing to work on a rotating weekend schedule and perform overtime when required.

Manage customer communication mainly via chat messaging with occasional calls.Handle daily backend operations of the payment gateway system, including transaction monitoring, reconciliation, settlement, refund, and chargeback processes.

Verify and ensure accuracy of daily transaction data, reports, and payment records across multiple systems and banking partners.

Perform daily reconciliation between internal systems, merchant transactions, and bank statements.

Coordinate with banks, payment partners, and internal teams to resolve transaction discrepancies, payment delays, or system issues.

Prepare and validate settlement reports for merchants to ensure timely and accurate fund disbursement.

Assist in monthly reporting, financial summaries, and operational audit preparation.

Monitor system alerts and transaction anomalies to detect and escalate potential fraud or operational risks.

Maintain a professional, responsive, and customer-focused approach at all times.