MYR3,200 - MYR4,000 Per Month
Petaling Jaya, Selangor
Be an early applicant!
Posted a month ago • Closing 10 May 2024
Be an early applicant!
Requirements
- Good communication skills
- Preferably contact centre working experience background
- Having a good command of the Cantonese & Mandarin language due to project nature
- Good computer literacy (able to navigate, utilize computer)
- Able to start immediately will be an added advantage.
- Experience in handling P.O.S system will be added advantage
- Training will be provided
Responsibilities
- Inbound 1st Level Technical Support
- To analyze, create and resolve tickets (if applicable).
- To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.).
- Transform tickets created by E-Mail or Fax into the Ticket system.
- Follow up on processing status (e. g. Engineer Time of Arrival)
- Identified and escalated priority issues per client specifications
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Ensure high levels of customer satisfaction with individual call
- Requires ability to multitask and handle diverse, complex issues
Benefits
- Remunerations
- Basic range: RM3200 - RM4000 (Based performance & experienced)
- Allowances (Language, Shift, Parking, Dental & Optical, EPF/ SOCSO, etc…)*
- Training will be provided
Working hours
- 24/ 7 Rotational shift basis with 8 working hour daily
- Morning / Afternoon / Midnight shift
- 5 work days / week (including Public Holiday)
- 2 days off / week
- Optional Work From Home
Additional Benefits
- Training Provided
- Allowance Provided
- 5 Working Days
Important Information
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