Customer Service Representative (Mandarin & Cantonese)
Fresh Graduates
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SSM No : 976878-T
MYR3,000 - MYR4,000 Per Month
Cheras, WP Kuala Lumpur
Fresh Graduates
Fewer than 40 applicants. You still have a chance!
Posted 6 hours ago • Closing 19 May 2024
Fewer than 40 applicants. You still have a chance!
Requirements
FRESH GRADUATES ARE WELCOME TO APPLY (Training is Provided)
Job Highlight:
- Work from home option available after 3 months of good performance
- Competitive salary package
- Fast career growth opportunity
Job Requirements
- Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor’s Degree in any field
- Fresh graduates are encouraged to apply
- Languages required: Mandarin or Cantonese to deal with Mandarin and Cantonese speaking clients from Taiwan and Hong Kong. (Speak, Read & Write)
Responsibilities
- Handle inquiries via all supported media channels both inbound and outbound services appropriately to all guests and partners.
- Answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest's expectation, coupled with real-time escalations.
- Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
- Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.
Benefits
- Work from home option available after 3 months of good performance
- EPF, Socso & EIS
- Medical Leave & Annual Leave
- KPI Incentive
- Medical insurance
- Competitive salary package
- Comprehensive learning and development plans for your career growth
- Fast career advancement opportunity
- Cross culture & fun working environment
Additional Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Training Provided
- Allowance Provided
- Performance Bonus
Important Information
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