GENERAL MISSION

Directly supervises all Host Executive (Front Office Executive) and ensures proper completion of all Front Office duties. Directs and coordinates the activities of the Front Desk, reservation, guest service and telephone areas. Prepare monthly reports and budget for front office department.

RESPONSIBILITIES AND MEANS

• Fully responsible for all aspects of all departments.
• Support and work with all heads of Departments in all aspects of running this hotel.
• Ensure the premises are in operative condition as per the unit category to receive & serve the guests.
• Conduct regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, sales targets, guest /company feedback and action taken for service recovery, and any staff issues.
• Ensure SOP implementation in all departments and check the same during routine operational checks—head of operation guidance to be taken wherever required.
• Monitor each department's purchase/indent/requisitions, the accounts receivable (collection from debtors), and the accounts payable (payable to the vendors/suppliers, etc.).
• Inspect all departments for SOP implementation.
• Inspect all departments with their respective Managers for cleanliness, ambiance, service readiness, staff grooming & hospitality culture.
• Monitor the coordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with the development
• Providing timely and constructive feedback to all direct reports as and when required, either formally or informally.
• Monitor and maintain operation & overhead cost to maintain maximum revenue for the organisation.
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operation of the hotel.
• Any other duties assigned.
• Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.