[Immediate Hiring] Basic RM 4000+ Mandarin - English Speaking Customer Helpdesk Executive for Crypto Platform @ KL (Diploma Holders or Above With 1 Year Experience in CS Are Welcome!!!)
SSM No : 1231113-U
MYR3,800 - MYR4,500 Per Month
KL City, WP Kuala Lumpur
Fast Response
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Posted a month ago • Closing 5 May 2024
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Requirements
- Applicants possess a qualification of Diploma or Degree and above in any background.
- Applicants possess at least 1 year of job experience in customer service field
- Possess good proficiency in Mandarin and English is a must.
- Applicants are willing to work in a 24 hours rotational shift basis, 9 hours per shift included 1 hour break time
- Applicants are able to commit working in 5 days a week with 2 rotational off days
- Able to work based in office at Kuala Lumpur
Responsibilities
- Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.
- Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.
- Maintaining a working knowledge of company products to effectively communicate with customers.
- Creating and maintaining strong relationships with company partners and external stakeholders.
- Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
Benefits
- Attractive salary package with basic salary from RM 3800 to RM 4500
- Other benefits: Shift allowances, Attractive KPI bonus program, annual increment and etc.
- Meal allowance will be provided
- Grab services will be provided if required to work in between 9pm till 6am
- Annual leaves and Medical leaves are provided
- Location very accessible to MRT station.
Additional Benefits
- 5 Working Days
- Near to Public Transport
- Training Provided
- Shift Allowance
Important Information
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