Note: This role works on Monday to Friday (9AM to 6PM)

We require this position to be filled URGENTLY, candidate need to be able to join IMMEDIATELY.

Language skills: Must be able to communicate Cantonese fluently and have basic knowledge of IOS system

• Upon submission of application you will receive a call from our Consultant within 24 hours.

Educational Background:

• Bachelor’s Degree or Diploma (or equivalent) in any field.
• SPM / Diploma is encourage to apply
• B2 level English Language proficiency is required, covering reading, writing, speaking, and comprehension.
• Cantonese Speaking is a MUST (Fluently)

Work Experience:

• A minimum of 6 months in customer support within any industry is preferred.
• Fresh graduates with degrees in English with Communication, English for Professionals, Mass Communication, or related fields are encouraged to apply.
• Prior call center experience is advantageous but not mandatory.

Technical Knowledge and Skills:

• Experience in technical troubleshooting, particularly with mobile operating systems, smartphones, tablets, PCs, or laptops.
• A deep interest in technology, with a keenness to learn and share knowledge.
• Ability to isolate and solve technical issues using analytical and troubleshooting skills.
• Proficiency in navigating multiple systems and tools to provide real-time solutions.

Resilience:

• Capability to self-manage and operate independently in a dynamic environment.
• Openness to repetitive tasks while being prepared to assume additional responsibilities.
• Maintains professionalism, positivity, and composure under pressure.
• Welcomes feedback, is coachable, and demonstrates adaptability.