Customer Service Specialist (Mandarin Speaker)
SSM No : 1440401-K
Petaling Jaya, Selangor
Fewer than 20 applicants. You still have a chance!
Posted 4 days ago • Closing 13 May 2024
Fewer than 20 applicants. You still have a chance!
Requirements
What does a TaskUs Teammate really do? Think of yourself as the backbone of the company, the employee that will provide the best and world-class customer experience to your clients. So, do you have what IT takes to become a teammate? We’re looking for someone who:
- Is willing to work on shifting schedules
- Is willing to work on-site
- Has call experience (a plus but not required, fresh graduate is very much encouraged to apply)
- Able to speak in Mandarin or Cantonese. This is required as Teammates will provide support for Hong Kong or China customers.
- Has strong verbal, written & comprehension skills
- Meets the typing requirement (30WPM for Voice)
- Has critical thinking skills with a focus on issue resolution and customer satisfaction
- Is flexible and can quickly adjust to frequent process and information changes
We’re looking for new Teammates who are ready to be ridiculous with Us. Are you this ridiculously good? Then TaskUs is for you.
Responsibilities
As a Teammate, you must:
- Provide customer satisfaction and experience
- Meet and exceed client mandated KPI's (Key Performance Indicators)
- Be aware of TaskUs policies and keep things confidential
- Provide feedback to management concerning possible problems or areas of improvement
- Participate in training to improve work performance
Benefits
- KPI Incentives
- Shift Allowance
- Lunch Provided
- Medical Insurance and Dental
- Paid Training Provided
Important Information
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About Company