Responsibilities:

Customer Interaction:

• Communicate with customers to understand their needs, address inquiries, and provide assistance in the sales process.
• Ensure a high level of customer satisfaction through effective communication and problem resolution.

Order Processing:

• Process sales orders accurately and efficiently.
• Collaborate with internal teams to track and expedite order fulfillment.

Documentation and Reporting:

• Prepare and maintain sales-related documents, including contracts, quotations, and proposals.
• Analyze and report on sales data to provide insights and support decision-making.

Data Management:

• Maintain and update customer databases with accurate and relevant information.
• Generate reports to assist in evaluating sales performance.

Sales Team Support:

• Assist the sales team in preparing presentations, proposals, and other sales materials.
• Coordinate and schedule meetings, and assist in managing the sales team's calendar.

Product Knowledge:

• Develop a deep understanding of the company's products and services to effectively address customer inquiries.

Problem Resolution:

• Proactively identify and resolve issues that may impede the sales process.
• Collaborate with internal teams to ensure timely resolution of customer concerns.