Customer Care Consultant (Mandarin Speaking)
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SSM No : 202201033427
MYR2,500 - MYR2,800 Per Month
Petaling Jaya, Selangor
Fewer than 40 applicants. You still have a chance!
Posted 2 days ago • Closing 7 May 2024
Fewer than 40 applicants. You still have a chance!
Requirements
Requirements:
- Required language(s): English (able to converse in Mandarin will be an added advantage).
- Minimum 1 year of working experience in the service industry will be an added advantage for this position.
- Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
- Applicant must be willing to work on rotational shifts and off day
- Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
- Applicant must be willing to work in Ara Damansara, Selangor
Responsibilities
Responsibilities:
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products.
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
Benefits
Benefit:
- 5 working days in a week
- EPF & SOCSO
- Sick leave
- Annual leave
- Quarterly staff recognition and appreciation
- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
- IJP – Internal job program. Opportunity to transfer to the candidate's favorite departments (E.g. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
Additional Benefits
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Annual Leave
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