MYR2,500 - MYR3,500 Per Month
KL City, Kuala Lumpur
Fewer than 40 applicants. You still have a chance!
Posted 15 hours ago • Closing 6 May 2024
Fewer than 40 applicants. You still have a chance!
Requirements
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Information Technology, Computer Science or equivalent
- Possess at least 2 years related experience in helpdesk/desktop/server admin support, IT Technical Support or relevant
- Excellent customer service skills
- Possess good communication skills – English (written & spoken)
- Is client-centric and passionate in achieving clients’ satisfaction per call and achieving/exceeding SLA
- Ability to manage demanding clients professionally
- Has excellent scheduling and multi-tasking skills
- Is reliable and independent; able to work well under pressure and make decisions
- Is detailed and process oriented
- Advanced ability to gather, monitor and document data
- Must be willing to work on rotational shift on a 24x7 basis
- Willing to travel outstation on call basis is an advantage
- Certified ITIL or have knowledge of IT is an advantage
Responsibilities
- Work with a team running 24x7 operations
- Log all phone calls in the Helpdesk System
- Handle 1st and 2nd level support on desktops, servers and network related issues via phone and remote
- Manage and troubleshoot problems/incidents promptly following established procedures
- Escalate service issue and generate support tickets and schedule onsite support
- Escalate unresolved tickets to the next level support team
- Ensure all issues are followed up and rectified accordingly to SLA
- Weekly reporting to Manager on Helpdesk issues and resolution according to SLA
Benefits
- Attractive salary package
- Annual leave & birthday leave
- Medical & dental benefits
- Friendly working environment
- Career Development Plan
Additional Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Medical Insurance
- Training Provided
- Allowance Provided
- Performance Bonus
Important Information
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