Customer Service (Mandarin Speaker)
W TRADITIONAL THAI THERAPEUTIC WELLNESS
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SSM No : 1532162-A
Up to MYR4,000 Per Month
Mont Kiara, WP Kuala Lumpur and +2 other locations
Fewer than 40 applicants. You still have a chance!
Posted 7 hours ago • Closing 4 May 2024
Fewer than 40 applicants. You still have a chance!
Requirements
- Proficiency in Mandarin is preferred.
- Fresh graduates or 1-3 working experience are encouraged to apply.
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritize and manage time effectively
- Can learn new knowledge fast
- Able to work in team
Responsibilities
- Greet clients warmly upon arrival and assist with any initial inquiries,
- Manage appointment bookings, cancellations, and rescheduling requests via phone, email, and in-person.
- To provide fast and timely solutions to all customer related problems.
- Handle payment transactions, process gift vouchers, and manage membership inquiries and sign-ups.
- Address and resolve client complaints or issues promptly.
- Maintain a thorough knowledge of PA policies, services, and promotions.
- Collaborate with spa staff to ensure smooth operation and coordination of client services
- Follow procedures, guidelines and policies
Benefits
- Salary Increment
- Employee Discount on company products/services
- Sick Leave
- More than 12 annual leave days within a year
- Maternity Leave
- Bereavement Leave (paid time off to cope with the loss of loved one)
Additional Benefits
- Training Provided
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