MYR1,500 - MYR2,500 Per Month
Johor Bahru, Johor
More than 40 have applied to this job
Posted 6 days ago • Closing 30 Apr 2024
More than 40 have applied to this job
Requirements
- Minimum high school diploma or equivalent, with relevant certifications or courses in office administration preferred.
- Proven experience in administrative roles, including proficiency in office software and basic accounting principles.
- Excellent written and verbal communication skills, with a professional demeanor in interactions with staff, clients, and visitors.
- Strong organizational and multitasking abilities, with attention to detail and accuracy.
- Effective time management skills to prioritize tasks and meet deadlines.
- Proficient in using office software, especially Microsoft Office, and familiarity with relevant industry tools.
- Ability to adapt to changing priorities, solve problems, and take initiative.
- Demonstrated ability to handle sensitive information with discretion and confidentiality.
- Positive and professional attitude, providing excellent customer service.
- Collaborative teamwork skills in a diverse environment.
- Record-keeping proficiency for maintaining accurate and organized records.
- Adherence to company policies and procedures.
- Flexibility and willingness to take on additional responsibilities as needed.
- Understanding of the industry or sector in which the organization operates.
Responsibilities
- Follow up on all client issues (payment, claims, endorsements, alterations, etc.).
- Compile all business-related expenses and file them by month for income tax purposes. Create a monthly summary (attach to A4 paper).
- Monitor new agent training requirements for the first 6 months and the second 6 months.
- Coordinate with the AD team and agency admin regarding agent issues.
- Print and record production figures every month and create performance graphs.
- Assist new agents in filling out forms and check before submission.
- Print QL persistency for agents below 85% every 16th of the month.
- Print premium due lists and premium aging summaries on the 16th (check with agents for clients who haven't paid).
- Print a lapsed list every 4th and notify agents about lapsed policies.
- Prepare sales kits for newly contracted agents.
- Update production and agent details every month.
- Upload all important data to Google Drive every day before leaving.
- Print and inform agents about interim reports for each challenge (understand the terms and regulations of each new challenge) - Ms. Fatin / Ms. Firah will always update via email.
- Update any information related to all agents in the WhatsApp group.
- Prepare new agent contract forms, assist agents in filling them out, and check before sending to Agency Admin (follow up closely if there are PENDING issues).
- Fill out exam forms (for direct submission to me only), check exam dates, and inform agents of the scheduled dates (for all agents).
- Backup scan files for units every week.
- Print lapsed lists and mark NPDD/Inception dates, then distribute to captains.
- Collect and file meeting reports and captain meetings.
- Manage the collection of claim receipts and handle hospital matters to expedite client claims.
- Make phone calls for potential interviews at the office. Schedule interview times and ensure 5 interviews every week. Phone call days are Tuesday and Thursday.
- Handle ad hoc / additional tasks from each manager (overtime).
Benefits
- EPF
- SOSCO
- EIS
Important Information
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