MYR1,700 - MYR2,500 Per Month
KL City, Kuala Lumpur
Fewer than 40 applicants. You still have a chance!
Posted 9 hours ago • Closing 13 Sep 2024
Fewer than 40 applicants. You still have a chance!
Requirements
Requirements for Customer Service:
- Excellent communication skills, both verbal and written.
- Proficiency in using customer service software and computer systems.
- Ability to empathize with customers and provide exceptional service.
- Strong problem-solving skills.
- Good time management and organizational abilities.
- Willingness to work in a team and adapt to changing situations.
- Prior customer service experience is a plus.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a courteous and timely manner.
- Provide accurate information about products, services, and company policies.
- Assist customers in resolving issues or complaints by actively listening and offering appropriate solutions.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain a high level of product knowledge to address customer inquiries effectively.
- Ensure customer satisfaction by going the extra mile to meet their needs and expectations.
- Document customer interactions and feedback for future reference and analysis.
- Collaborate with other team members and departments to resolve complex customer issues.
- Identify opportunities for product or service improvements based on customer feedback.
- Meet or exceed customer service targets and key performance indicators (KPIs).
Benefits
- EPF, and Socso
- Good allowance/Incentive
Additional Benefits
- Annual Bonus
- Annual Leave
Important Information
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About Company