As a Customer Service Executive, you will play a role as a online digital marketing platform customer service which can handle customer incoming inquiries , help customer to order product and close order. Fresh graduates are encouraged to apply, as we provide comprehensive training to all our customer service role

[ ROLES & RESPONSIBILITIES ]

To attend to customer inquiry from online social media platforms
Maintain good relationship with new and existing customers to establish client base
To monitor the content and quality of social media page (Instagram/ Facebook) in order to maximize audience traffic
Update daily sales report and manage database report
To understand products, ingredients & functions; serve as product specialist
To do posting and create interesting content on social media platforms
Establish own customer base and achieve sales target

[ REQUIREMENTS ]

Must have a interest or passion in Online Digital Marketing
Candidate must possess at least SPM qualification
Minimum 1 year of experience in related field such as Sales/ Marketing/ Customer Service
Personalities needed: sales-oriented, self-motivated, creative, positive thinking, easy going & responsible
Possess basic editing skill such as Canva or Adobe Photoshop
Active on social media platform
Have experience in copywriting is an added advantage

SVO Wegroup Berhad

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