You will work remotely in a hybrid team model (Local Hong Kong coordination + remote execution), contributing to daily ops,incident resolution, upgrades, testing, and 24x7 rotation (with on-call premiums).
Key Responsibilities
- Daily System Support & Multi-Cloud Monitoring
- Perform daily health checks (post-6pm HKT scripts for non-business hours) across on-prem VMware and cloud environments.Evaluate/optimize monitoring triggers, alerts, and scripts (vSphere alarms, Horizon dashboards, Azure Monitor, AWS CloudWatch,Alibaba Cloud Monitor).
- Triage alerts: initial diagnosis, escalation, and resolution support.
- Incident & Problem Management
- Handle incidents (S1/S2 priority) with impact analysis and root-cause resolution within SLAs.Participate in on-call rotation (Airport 24x7; premium for standby/nights/holidays).
- Document and improve processes for different scenarios
- Upgrades, Patching & Multi-Cloud Operations
- Assess and apply patches/updates for VMware stack + cloud services (Azure VMs, AWS EC2, Alibaba ECS or servers).Execute after-hours upgrades/standby (snapshots, rollbacks, verification).Support hybrid setups if needed (e.g., Azure Arc, AWS Outposts, Alibaba hybrid cloud). (Not a must)
- Infrastructure as Code (IaC) & Automation
- Implement/maintain IaC for infrastructure provisioning and configuration.Automate repetitive tasks (deployments, backups, Horizon pool management, cloud resource scaling).
- Regression Testing & CI/CD Support
- Execute and maintain regression test scripts .Create/modify tests for platform/software changes across on-prem and cloud.
- Security, Compliance & Platform Awareness
- Monitor vendor/security advisories for VMware, Azure, AWS, Alibaba Cloud.Recommend/implement patches, IAM best practices, and security configurations.Assist with account/user management and compliance (PDPO alignment).
- Collaboration & Knowledge Sharing
- Work with local HK team and software vendors.
- Maintain runbooks, knowledge base, and change request impact analysis.
Required Skills & Experience
Must-Have
- 3+ years hands-on DevOps/infra ops experience.
- Strong VMware expertise: vSphere/vCenter/ESXi administration, Horizon VDI (pool provisioning, golden images, troubleshooting for 20–50 users), PowerCLI scripting.
- Multi-cloud experience: Azure (VMs, Monitor, Arc, IaC with ARM/Bicep), AWS (EC2, CloudWatch, CloudFormation, IAM), Alibaba Cloud (ECS, Monitor, ROS, hybrid capabilities).
- IaC proficiency: Terraform, plus familiarity with Azure ARM/Bicep, AWS CloudFormation, Alibaba ROS or other tools.
- Scripting/automation: Python, Bash, PowerShell, Ansible.
- Monitoring & logging: Cloud-native tools (Azure Monitor, AWS CloudWatch, Alibaba Cloud Monitor) + general (Prometheus/Grafana or similar).
- Incident response, troubleshooting, and on-call experience in production environments.
Preferred
- Cloud Certifications: For AWS and/or Azure
- CI/CD tools (Jenkins, GitLab CI, GitHub Actions, Azure DevOps).
- Backup/DR: Veeam, Azure Backup, AWS Backup, Alibaba snapshots.
- Security tools: Azure Sentinel, AWS GuardDuty, Alibaba Security Center.
- Experience in government/critical infrastructure (transport/aviation preferred).
i-Consult Tech Pte Ltd. - a wholly owned subsidiary of the i-Consult Group HK Limited in Hong Kong - is one of the leading IOT solution provider in Hong Kong, Macau & Singapore (Asia Pacific) region with the focus to help both Government and Enterprise sectors to select, architect and implement advanced & integrated IOT solutions to empower their business & operation.
We provide leading edge one-stop-shop IOT solutions of modernized infrastructure, IT security, cloud platform, updated IOT devices and a broad portfolio of IT services that serve the needs of the sectors including education, hotel, residential & health care sectors.
We have wide experience in designing, developing, managing, delivering, testing and commissioning of large-scale systems system & solutions. Our pool of highly-trained IT Engineers and Managers helps to identify and implement the best and most appropriate IOT technology, to enable you to introduce timely and innovative products and services. In addition to the large-scale IOT systems system & solutions, we are also much engaged in digitalisations including customised mobile apps on IOS and Android platform with integrated support to different 3rd party systems.
We are committed to deliver top quality services by conforming to important ISO/IEC quality standards backed by our established best practices and effective service management systems and processes.