全职 Export Customer Service Exec 工作, 薪水, Maxvue Vision Negeri Sembilan 公司招聘中 - Ricebowl

Build Your Career from Customer Service into International Business Development

Are you a confident communicator who enjoys helping customers, solving problems and building professional relationships?

Would you like to develop a career working with international customers and gradually move into export business development?

Maxvue Vision is looking for a responsible and motivated Customer Service Executive who will initially support our local and international customers and, over a structured three-to-six-month training period, gradually take on export business-development responsibilities.

This is not a high-pressure, door-to-door sales position.

We are looking for someone with a strong customer-service mentality, good written and spoken English, excellent follow-up habits and the confidence to communicate with customers from different countries.

About Maxvue Vision

Maxvue Vision is a Malaysian manufacturer and exporter of soft contact lenses, coloured contact lenses, lens-care solutions and related eye-care products.

Our products are supplied to customers and distributors in more than 70 countries. You will have the opportunity to work with international customers, learn about export markets and develop valuable experience in customer relationship management and global business development.

Your First Three Months

During your initial training period, your responsibilities will mainly include:

• Responding professionally and promptly to customer enquiries.

• Preparing quotations, product information and sample requests.

• Following up on quotations, samples, pending orders and customer questions.

• Coordinating with production, warehouse, logistics, regulatory and finance teams.

• Updating customers on order and delivery progress.

• Maintaining accurate customer records and follow-up schedules.

• Learning Maxvue’s products, brands, certifications and export procedures.

• Assisting the export team in servicing existing overseas customers and distributors.

Your Development into Export Business Development

As you become familiar with our products and customers, you will gradually be trained to:

• Research potential distributors, optical chains, importers and online contact-lens businesses.

• Identify suitable prospects in selected overseas markets.

• Contact prospective customers through email, LinkedIn and other approved channels.

• Follow up with trade-show contacts, previous enquiries and inactive customers.

• Understand customers’ requirements and recommend suitable products.

• Arrange online meetings and product presentations.

• Coordinate samples, quotations and business proposals.

• Maintain an organised sales pipeline and follow-up system.

• Assist in converting enquiries and prospects into new export customers.

• Manage selected overseas customer accounts as your experience grows.

Who We Are Looking For

You may be suitable for this role if you:

• Have a diploma or degree in Business, Marketing, International Business, Mass Communication or a related field.

• Communicate clearly and professionally in written and spoken English.

• Are comfortable communicating with overseas customers by email, telephone and online meetings.

• Have a friendly and helpful customer-service mentality.

• Are organised and able to follow up consistently without being reminded.

• Pay attention to details when preparing quotations, orders and customer information.

• Are willing to learn about products, export markets and international business.

• Have the confidence to approach new customers after receiving suitable training.

• Are comfortable working with targets and incentives as the role develops.

• Can use Microsoft Office, Google or similar business applications.

Fresh graduates with strong English and communication skills are encouraged to apply.

Experience in customer service, export administration, sales coordination, optical products, medical devices or international trade will be an advantage but is not compulsory.

The Person We Value

We are more interested in whether you are:

• Responsible.

• Curious.

• Positive.

• Persistent without being aggressive.

• Comfortable learning new things.

• Able to communicate professionally.

• Serious about following through on promises.

• Motivated to build a long-term career in international business.

What We Offer

• Structured three-to-six-month training and development.

• Exposure to customers and distributors from international markets.

• A clear career pathway from customer service into export business development.

• Basic salary with performance-based incentives.

• Relevant product and job training.

• Opportunities to manage your own overseas customers and markets.

• Support from experienced management and internal departments.

• Career growth in an established Malaysian contact lens manufacturing and export company.