- Kuala Lumpur Federal Territory Malaysia
全职 Payroll SME (Implementation) - Manager-Sr Manager 工作, 薪水, Darwinbox Federal Territory 公司招聘中 - Ricebowl
Payroll SME (Implementation) - Manager-Sr Manager
Darwinbox
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Job Description
About Darwinbox:
Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 1000+ global enterprises to manage their 4 million+ employees across 130+ countries.
Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space. The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, JSW, Adani Group, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.
Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, TCV, KKR, and Partners Group.
Why Join Us?
The rate at which our product and market presence are growing is unprecedented. We’re a Rocketship. We’re not planning on slowing down anytime soon. And, that’s why we need you! You’ll experience a culture of:
- Disproportionate Rewards for top performance
- Accelerated Growth in a hyper-growth environment
- Continuous Learning and Professional Development
- Meaningful Relationships and a Collaborative Environment
Responsibilities:
- Develop a deep, evolving mastery of the Darwinbox payroll product architecture, proactively identifying platform limitations and working with product and engineering teams to drive resolution and roadmap influence.
- Act as the internal product authority for your region — diagnosing complex system behaviors, leading root cause analysis, and ensuring client-facing issues are resolved with precision and speed.
- Continuously evaluate product updates, new releases, and enhancements, translating technical changes into actionable guidance for clients and internal stakeholders.
- Bridge the gap between client needs and product capabilities by documenting recurring pain points, escalating patterns to the product team, and contributing to the refinement of the platform.
Requirements:
- In-depth knowledge of Malaysia Payroll with an experience of at least 10 years in payroll implementation
- Good understanding of statutory compliances of the country
- Proven ability to work and effectively communicate with C-level executives and line of business representatives.
- Demonstrated ability to independently navigate, troubleshoot, and optimize enterprise payroll software with a strong aptitude for learning complex systems rapidly and thoroughly.
- A self-driven learner who stays ahead of product changes, statutory updates, and industry best practices, applying that knowledge to improve both client outcomes and internal delivery standards.
- Proven ability to understand client pain points and propose solutions.
- Excellent communication and interpersonal skills along with Strong analytical skills for problem-solving and proposing resolutions.
What We Offer:
- A dynamic and collaborative work environment that fosters innovation.
- Opportunities for professional growth and career advancement.
- Competitive compensation and benefits package.
- The chance to work on products that make a meaningful impact on businesses and their employees.
Job Snapshot
Updated Date
06-*************
Job ID
DBJobID_582
Department
Professional Services
Location
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Experience
10 - 20 Years
Employee Type
Full-time
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