Support the sales team with administrative tasks, including preparing quotations/invoices, processing orders, updating customer records, and assisting with sales presentations and reports.
Provide onboarding support and basic training to new sales staff
Maintain accurate sales data and generate performance and customer trend reports.
Handle customer support through calls, emails, WhatsApp, and Skype, ensuring timely and professional responses.
Build and maintain positive client relationships, follow up on inquiries, and resolve issues promptly.
Coordinate closely with Finance, Operations and Dealing teams to ensure smooth sales operations.
Assist in arranging sales gifts, IB merchandise, and IB events when required.
Support the Sales team with Jira ticket tasks and other ad-hoc assignments.
Help implement and improve customer service procedures and stay updated on company products and industry trends.