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ServiceNow Technical Developer
Location: Kuala Lumpur, Malaysia (On-site)
Industry: Leading Bank
Employment Type: Full-time
Job Overview
We are looking for an experienced ServiceNow Technical Developer to join a leading banking technology team in Kuala Lumpur. The ideal candidate will have strong hands-on experience in ServiceNow development, workflow automation, CMDB management, and enterprise integrations across ITSM, ITOM, and ITAM modules.
Key Responsibilities
- Develop, configure, and customize ServiceNow ITSM, ITOM, and ITAM modules.
- Build workflows, business rules, UI policies, scripts, and dashboards.
- Design and maintain CMDB structures, CI relationships, and data normalization.
- Develop integrations using REST/SOAP APIs, MID Servers, and web services.
- Implement automation using Flow Designer, Orchestration, and scheduled jobs.
- Create Performance Analytics dashboards, KPIs, and reports.
- Troubleshoot platform issues and ensure adherence to ServiceNow best practices and governance standards.
- Collaborate with architects, administrators, operations teams, and business stakeholders.
Required Skills & Experience
- 6–10+ years of hands-on ServiceNow development experience.
- Strong expertise in ITSM, ITOM, and ITAM modules:
- Incident
- Change
- Problem
- Request
- Discovery
- Service Mapping
- Event Management
- SAM / HAM
- Proficiency in:
- JavaScript
- GlideScript
- HTML/CSS
- Flow Designer
- REST/SOAP APIs
- MID Server integrations
- Experience with CMDB design, workflow automation, and enterprise integrations is essential.
Certifications (Preferred / Advantageous)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow CIS – ITSM
- ServiceNow CIS – ITOM
- ServiceNow CIS – ITAM
Education
- Bachelor’s Degree in Computer Science, Information Technology, or a related field.
Why Join Us?
- Opportunity to work with a leading banking organization.
- Exposure to large-scale ServiceNow transformation and enterprise implementations.
- Collaborative environment with high-impact technology initiatives.
Apply Now
If you are a passionate ServiceNow Developer with strong expertise in ITSM, ITOM, ITAM, CMDB, and integrations, we would love to hear from you.
Send your updated CV to: *************
Pay: From RM10,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person