- Bayan Lepas Pulau Pinang Malaysia
全职 Customer Service Operations Associate 工作, 薪水, Keysight Technologies, Inc. Pulau Pinang 公司招聘中 - Ricebowl
Customer Service Operations Associate
Keysight Technologies, Inc.
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Overview:
Responsibilities:
Qualifications:
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
This role would be a contract position with possibility of conversion upon management discretion.
This role would be a contract position with possibility of conversion upon management discretion.
Responsibilities:
- Attend to enquiries regarding Keysight structure, organization and people, how to read/interpret customer facing documents, rental questions and financing options, HR/recruitment (web), press releases and event, ISO certification questions.
- Fulfil marketing/promotion requests for service campaign as defined by the process
- Provide general pricing of Keysight service if available
- Respond to customer’s requests for service. This includes orders for those customers under warranty/contract and for customers requiring per incident support.
- Manage pick-up and transhipment activities
- Respond to customer’s requests for the status of the order (sales and support) this includes the appropriate escalation paths as defined by the process.
- Respond to customer requests to enroll in training or to cancel training that has been booked
- Respond to customer requests for altering the schedule of maintenance
- Respond to customer requests for service / repair and calibration
- Validate customer entitlement for the various Keysight offerings
- Respond to customer requests to change their account / contact profile details
- Provide service availability
Qualifications:
- Bachelors or Master Degree or University Degree or equivalent.
- No prior experience required; may have up to 2 years’ relevant experience.
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
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