全职 Lead Admin Operations - Education 工作, 薪水 up to MYR 4,000, DREAMS LANGUAGE ACADEMY Federal Territory 公司招聘中 - Ricebowl

1. Leadership & Team Coordination

• Lead and oversee the Education Operations team and support functions
• Set clear goals, KPIs, and expectations for Education team members
• Monitor team performance and ensure accountability
• Conduct regular check-ins, reviews, and performance feedback
• Lead and coordinate Education support operations and sensei support
• Assign, monitor, and follow up on tasks within the Education team
• Act as the main escalation point for education and student-related issues
• Support onboarding and training of new team members (new sensei)
• Continuously improve SOPs and workflows for Education operations

2. Monitoring & Quality Control (Bukan Execution)

• Monitor class operations, schedules, and delivery quality (check video quality if sensei tak pakai background, tak kemas berpakaian)
• Review sensei and student attendance reports prepared by the team (Aone andgoogle sheet)
• Ensure compliance with SOPs and Education standards
• Approve class restructuring, merging, or changes proposed by the team

3. Performance Tracking & Reporting

• Track and analyze key Education KPIs, including:
• Class efficiency & attendance update
• Student engagement & retention (contoh:data analysis for student withdrawal)
• Program & event effectiveness
• Payment collection performance (in collaboration with Finance/Sales)
• Review weekly and monthly performance reports
• Present insights, trends, and improvement plans to management

4. Strategic Planning & Improvement

• Develop and review Education operational plans and timelines
• Propose strategies to improve class utilization, learning outcomes, and student experience
• Lead continuous improvement initiatives across Education processes
• Align Education plans with business targets and Sales objectives

5. Program & Event Oversight

• Oversee planning and execution of Education programs and events
• Review program frameworks, timelines, and readiness before approval
• Ensure post-event reviews and improvement actions are conducted
• Evaluate program ROI and effectiveness (ability untuk tahu berapa to set the price for each event so that can give ROI to the business

6. Cross-Department Leadership

• Act as Education & Admin representative in cross-department discussions
• Align Education readiness with Sales campaigns and enrollments
• Coordinate with HR on sensei performance, scheduling, and manpower planning
• Support management with data-driven recommendations

7. Customer Experience & Reputation Oversight

• Monitor student feedback, complaints, and satisfaction trends
• Ensure action plans are implemented to improve Google Reviews and engagement
• Review survey results and ensure corrective actions are taken by the team

8. Team Oversight

• Monitor daily task distribution within Customer Care team
• Ensure inquiries are responded within SLA timeline
• Track weekly performance indicators (response time, retention rate, satisfaction
• feedback)

9. Quality Control

• Review consultation quality of team members
• Provide feedback and coaching to junior CC
• Identify recurring issues and propose improvement solutions

10. Campaign Execution Monitoring

• Coordinate campaign blasts execution
• Ensure team follow-up process runs smoothly
• Report campaign response pattern to founder

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person