全职 Application Support Engineer (Volpay) 工作, 薪水, Amaris Consulting 公司招聘中 - Ricebowl

Job Description

We are looking for an experienced Application Support Engineer (Volpay) to join a global production support team responsible for a mission-critical international payments platform. You will play a key role in ensuring the stability, performance, and availability of the payment ecosystem, supporting high-value payment processing across SWIFT and ISO 20022 messaging.

This is a hands-on RUN/Production Operations role, ideal for someone who enjoys troubleshooting complex production issues, improving operational efficiency, and working in a fast-paced banking environment.

Key Responsibilities

• Provide functional and technical support for the VolPay (Volante Technologies) payment platform.
• Investigate and resolve production incidents while meeting agreed SLAs and participating in an on-call support rotation.
• Monitor and troubleshoot international payment processing, including SWIFT (MT103, MT202, MT940, MT950) and ISO 20022 (pacs, camt, pain) messages.
• Manage Docker container deployments and lifecycle using Ansible Tower, including upgrades and release activities.
• Perform troubleshooting across Unix/Linux, IBM MQ, PostgreSQL, MongoDB, Kafka, ZooKeeper, batch processing, APIs, and system integrations.
• Develop shell scripts and enhance monitoring using Splunk to improve operational efficiency.
• Support application releases, execute deployment and rollback plans, and contribute to ITIL change management processes.
• Drive continuous improvements through automation, proactive monitoring, and reduction of recurring production incidents.

About You

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum 5 years of experience in banking application support or production operations.
• Hands-on experience supporting VolPay or a similar enterprise payments platform.
• Strong knowledge of international payments, SWIFT, and ISO 20022 messaging.
• Solid experience with Unix/Linux, Docker, Ansible, Shell scripting, IBM MQ, PostgreSQL, MongoDB, SQL, and application monitoring tools such as Splunk.
• Experience supporting production environments within an international banking or financial services organization.
• Strong analytical and troubleshooting skills, with the ability to work independently in a fast-paced, mission-critical environment.
• Excellent communication and stakeholder management skills, with a collaborative mindset and willingness to participate in an on-call support rotation.