jobs in ITCAN PTE. LIMITED

全职 L2 Production Support- Technical support 工作, 薪水 up to SGD 4,500, ITCAN PTE. LIMITED Central Region (Singapore) 公司招聘中 - Ricebowl

L2 Production Support- Technical support

ITCAN PTE. LIMITED

SGD4,500 - SGD4,500 每月

全职

Central Region (Singapore)

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工作地点

  • 30 CECIL STREET Central Region (Singapore) Singapore

职位描述

岗位职责

Key responsibilities

  • Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
  • Monitor system performance, detect anomalies, and ensure uptime and availability of services.
  • Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
  • Work closely with L1 support to ensure a seamless escalation process for complex issues.
  • Collaborate with development teams to identify and resolve recurring issues or system bugs.
  • Perform root cause analysis and provide recommendations for system improvements.
  • Document technical issues, solutions, and best practices for future reference.

重要安全守则

申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。

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