Full Time Application Support - Bank Jobs, in MSP Hitect Kuala Lumpur - Ricebowl

Company Description MSP Hitect is a technology services company providing specialized support and solutions to clients in the banking and financial services sector. The organization focuses on maintaining stable, secure, and efficient application environments that enable clients to serve their customers effectively. MSP Hitect collaborates closely with banking partners to understand operational needs and deliver responsive, high-quality support. Team members work in a professional environment that values problem-solving, clear communication, and reliable service delivery.
Role Description This is a contract, on-site Application Support - Bank role based in Greater Kuala Lumpur. The role involves providing day-to-day support for banking applications, including monitoring system performance, diagnosing issues, and resolving incidents within agreed service levels. The Application Support professional will handle user queries, document recurring problems, and escalate complex issues to technical teams when necessary. Responsibilities include performing routine checks, coordinating with vendors or internal IT teams, and assisting in deployment or configuration changes to maintain application availability and integrity. The role also requires clear communication with stakeholders to provide status updates, explain issues, and ensure smooth banking operations.
Qualifications

• Candidates should possess strong Application Support and Technical Support skills, ideally within banking or financial services environments.
• Candidates should possess solid Analytical Skills and Troubleshooting abilities to investigate issues, interpret logs, and identify root causes.
• Candidates should possess effective Communication skills to work with business users, IT teams, and external partners in a clear and professional manner.
• Experience with banking systems, payment platforms, or core banking applications is beneficial.
• Familiarity with incident management tools, ticketing systems, and ITIL-based service management practices is an advantage.
• Ability to work on-site in Greater Kuala Lumpur, manage priorities under time pressure, and follow established procedures and compliance requirements.
• A diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience in application support.