Planning, design, assessing and mitigating risks, consistent configuration and deployment of network security solutions, with ownership of the delivery process for the entire product/service lifecycle.
Responsible for driving sales by assisting sales team to act as a technical resource throughout the sales cycle.
To provide technical assistance during the sales process for demo or proof of concepts to meet customer business requirements.
Provide excellent customer service to internal and external clients, including response to escalations, proactively follow up with customers of network security issues, assessing and communicating business impact.
Work closely with the technical helpdesk team to answer, escalate and resolve customer’s technical issues.
To lead and guide other team members on network deployment, troubleshooting and security best practices.
Provide fast isolation and resolution of Firewall, WAF, network routing, switching, security, wireless, VPN issues.
Provide good judgment in solving problems as well as identifying problems in advance, and proposing solutions.
Create and maintain up to date documentation of the network security solutions, detailing configuration of deployed solutions.
Actively involved, organized, reliable and accountable.
Ability and desire to learn and grow independently as well as in a team.
Multitasking ability to manage time well and meet multiple deadlines in a hectic environment.