jobs in Aptitude Asia

全职 End User Support Engineer 工作, 薪水, Aptitude Asia Hong Kong 公司招聘中 - Ricebowl

End User Support Engineer

Aptitude Asia

Undisclosed

全职

Hong Kong

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工作地点

  • Hong Kong Hong Kong

职位描述

岗位职责

About the Role

Our client is seeking an entrepreneurial, self-directed technical expert who thrives in a fast-paced environment and is singularly focused on delivering a seamless, top-tier technology experience across the entire firm—including traders, engineers, and senior leadership.

As an End User Support Engineer , you will provide end-to-end technical support and administration across all internal software, hardware, and connectivity solutions.

Key Responsibilities
  • Issue Resolution: Identify, diagnose, research, track, and resolve complex technical problems across hardware, operating systems, user accounts, trading environments, and mobility.
  • Executive & Trader Support: Deliver white-glove customer service and technical assistance to high-performing business teams, traders, and senior leadership.
  • Incident Management: Escalate, coordinate, and manage response workflows for critical, firm-wide technical incidents.
  • Cross-Functional Collaboration: Engage with third-party vendors, global infrastructure groups, and business IT teams to modernize, scale, and improve core technology infrastructure.
  • Environment Expertise: Maintain a senior-level understanding of our specialized trading and enterprise technology ecosystem.

What We’re Looking For
  • Experience: 4+ years of technical and functional support experience in a fast-paced enterprise environment.
  • OS & Mobility Expertise: Expert knowledge of Windows, macOS, Linux, iOS, and Android platforms.
  • Device Management: Expert knowledge of MDM enrollment, corporate device management, and BYOD (Bring Your Own Device) frameworks.
  • Core Infrastructure & Networking: Functional knowledge of Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN configurations.
  • Collaboration Tools: Hands-on experience troubleshooting enterprise messaging, video conferencing (e.g., WebEx, MS Teams, Zoom), and AV/conference room setups.
  • Communication: Exceptional verbal and written communication skills with the ability to interact professionally with both technical and non-technical stakeholders across all seniority levels.

Why Join Us?

You will work alongside exceptional peers and cross-functional partners to drive technological excellence in a dynamic environment. If you are an adaptable problem solver who takes ownership and excels under pressure, we want to hear from you.

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