Support the Centre Manager in overseeing daily operations, staff, customer service, and business performance.
Key Responsibilities
- Assist in managing the daily operations of the massage centre.
- Supervise therapists and front desk staff.
- Ensure excellent customer service and resolve customer feedback or complaints.
- Schedule staff shifts and manage attendance.
- Monitor appointment bookings and walk-in customers.
- Ensure cleanliness, hygiene, and compliance with health and safety regulations.
- Assist with sales targets, membership promotions, and retail product sales.
- Handle cash transactions, daily sales reconciliation, and reporting.
- Train new employees and ensure service standards are maintained.
- Manage inventory of massage oils, towels, and other supplies.
Requirements
- 8-10 years of experience in the industry.
- Previous supervisory or management experience is preferred.
- Strong leadership and communication skills.
- Customer service oriented with problem-solving abilities.
- Basic knowledge of Microsoft Office and POS/booking systems.
- Able to work weekends, public holidays, and rotating shifts.