全职 Operation Executive 工作, 薪水 up to MYR 3,000, FitSocial Lab Federal Territory 公司招聘中 - Ricebowl

TRIBE is hiring!

We are a fast-growing fitness brand looking for positive-minded, hardworking, super-organised, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.

ROLES & RESPONSIBILITIES

Day-to-Day Operations & Customer Service Management

• Run great shifts at TRIBE with a commitment of 5 shifts a week.
• Provide high-level customer service and exceptional hospitality to members, greeting and assisting members with bookings, packages or other matters, and responding to customers’ inquiries and feedback, whilst also providing support to
• TRIBE instructors to ensure a successful class check-in process.
• Create an elevated experience environment where TRIBE members feel comfortable spending time at the premises.
• Resolve issues and members’ complaints and user experience in a positive and timely manner. And most importantly able to confidently manage conflict in high pressure situations.

Operations Executions & Customer Service Management

• Manage the repairs, upkeep and maintenance of all facilities at TRIBE with priority and good sense of judgement.
• Assist in planning and executing continuous maintenance and upgrading of facilities and amenities at TRIBE studios.
• Enforce facility and safety rules and regulations set by the management.
• Inspect all the equipment on a weekly basis and keep the Operations Manager informed of conditions of the equipment and studio.
• Communicate any maintenance needs that are or could interfere with members experience to the management, and help oversee proper and prompt fixing.

Community Engagement & Events

• Assist in the planning, organisation and execution of studio events and community engagement initiatives, including special events and campaigns.
• Support the execution of internal and external marketing initiatives aimed at increasing membership, customer acquisition and community engagement.
• Foster positive relationships with TRIBE members and instructors to increase community participation and brand loyalty.
• Contribute ideas and support the development of community outreach programs aligned with TRIBE’s mission and vision.

Administrative & Operational Assistance

• Collaborate with the operations team to implement efficient scheduling, streamline members communication and facility management processes.
• Be an active member of the operations team providing various stakeholders’ feedback and contributing ideas for product growth, continuous improvement, member acquisition and retention.
• Assist with inventory management, ensuring that stock levels of products and supplies are properly maintained.
• Provide administrative support to the Operations team.

Pay: RM1,800.00 - RM3,000.00 per month

Benefits:

• Flexible schedule
• Free parking
• Gym membership
• Opportunities for promotion
• Professional development

Application Question(s):

• Do you have your own transportation to travel to work?
• When are you available to start work?
• Do you have previous experience in operations, warehouse, logistics, retail, F&B, gym, or customer service?
• Are you available to work shifts, weekends, and public holidays?

Work Location: In person