全职 Sales Admin 工作, 薪水, Calderys 屏東縣, 台灣 公司招聘中 - Ricebowl

The Sales Administrator is focused on being the first and only call by driving customer satisfaction and loyalty and acting as an advocate for the customer. The Sales Administrator will serve customers by managing relationships, actively communicating with customers, addressing customer requests and proactively anticipating customers’ needs. The Sales Administrator will service inquiries for quotes, entering and managing orders, resolving disputes and customer complaints.

Responsibilities

• Interacting with customers via email, phone, etc. to provide a prompt response to inquiries

• Managing and processing incoming customer orders and requests

• Following up on commitments to customers and internal constituents

• Communicating and coordinating with internal departments to ensure ability to meet quality and delivery requirements

• Maintaining customer records

• Providing customer support when required with our customer facing tools and resources

• Handling and resolving customer and shipping/delivery related complaints

• Reviewing and responding to customer feedback and quality issues

• Participating in improvement teams and providing feedback on internal processes and customer experience improvement opportunities
  

  Requirements
  

• The Sales Administrator requires five (5) years of customer service experience.

• BA/BS degree or equivalent practical experience

• Requires computer operation skills including, proficiency in Microsoft Office Suite and Oracle SAP.

• Exceptional customer service, interpersonal, communication and problem-solving skills and the ability to work effectively in a team environment

• Excellent organization skills with accurate and precise attention to detail

• Ability to multitask, prioritize and work independently

• Ability to handle stressful situations in a professional manner