全职 IT service assistant 工作, 薪水, Trip.com Group Federal Territory 公司招聘中 - Ricebowl

About the Company

This is a part time job that provide onsite service for 3 days per week.

About the Role

Responsible for maintaining the normal operation of company's internal clients.

Responsibilities

• Responsible for maintaining the normal operation of ************* internal clients;
• Responsible for hardware malfunction handling, such as client, network, telephone line, printer, etc.;
• Maintain and support the internal client application systems;
• Responding to client requests and requirements in a timely manner;
• The distribution, installation and troubleshooting of the client batch software;
• Responsible for cabling within the site and liaising with external suppliers as necessary;
• Set-up, control and maintain as necessary the security systems, computer room distribution, room air conditioning, computer room, environmental monitoring;
• Based in Malaysia, provide remote IT service to employees who are based in the middle east;
• Assist in ad hoc assigned projects;
• Work 3 days on dedicated days every week;

Qualifications

• Degree at HNC/HND/Ordinary/Bachelors level in a computer related discipline or equivalent experience;

Required Skills

• Maintain IT assets inventory;
• A good grounding of providing high volume, fast-paced desktop support;
• Has basic network troubleshooting knowledge, having CCNA would be a bonus;
• Familiar with security systems, computer room distribution, room air conditioning, computer room, and environmental monitoring and a desire to learn new and different technologies in these fields;
• Proficient in using Microsoft Office software (Word, Excel, PPT, Project, Visio, etc.);
• Knowledge in configuration management and routine maintenance of the AD, mainstream Windows and Mac systems, and mobile systems;
• Good at communicating with others in a proactive manner;
• Passionate about new technologies and a demonstrable enthusiasm in keeping up-to-date with latest trends and solutions;
• Previous experience of sourcing and managing external suppliers;
• Solid IT service process experience and familiar with ITSM system;
• Mandarin capability would be advantage due to communication with Shanghai HQ;

Information Notice

For necessary purposes such as screening and interviewing by our client the Trip, the personal information and resume you have provided to us will be shared with and collected, processed, and stored by our client (an overseas client). This involves the cross-border transfer of personal information. Given the importance we place on your privacy, we will only proceed with the process if you consent to this. Should you have any concerns, please let us know and we will immediately stop the referral. Thank you.