全职 Customer Services Representative 工作, 薪水, Watlow Kedah 公司招聘中 - Ricebowl

Working at Watlow
Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for over 100 years!

Position Summary:
Provides daily support to customer inquiries, which may include key accounts, regarding company products and/or services.

Location: Kulim High Tech Park, Kedah

Responsibilities:

• Uses judgment to organize own work and knowing when to refer issues to others.
• Leverages knowledge of business and tools and recommends/ implements solutions within designated area of responsibility.
• Demonstrates knowledge and expertise in product and applications.
• Uses resources to learn the business.
• Identifies ways to reduce waste and improve business processes.
• Understands how actions impact expenses.
• Transfers knowledge from one situation to the next.
• Demonstrates approachability and openness.
• Establishes credibility.
• Demonstrates excellent interpersonal listening and communication capabilities.
• Conforms to behaviors consistent with organizational culture.
• Result orientated.
• Receives inquiries and complaints regarding company products and/or services.
• Investigates and resolves a variety of problems.
• Generate orders, create standard quotes, credits to bills/orders, etc.
• May go to customer’s website for correspondence and confirm, change or cancel the orders.
• Champions activities with other internal departments to meet customer needs.
• Track shipments, orders, reworks, etc.
• Generate and release Manufacturing Orders (MO’s), checks material shortages, work with production on required paperwork.
• Trains junior team members as needed.
• Required to work fast-paced environment.
• Prepare delivery document and liaise with shipping team to ensure delivery on time.
• Excellent in Microsoft programs.
• Act as customer business partner.
• Key accounts customer service function.
• Advanced Root cause analysis.
• Advanced Product knowledge.
• Advanced Customer Service (CS) tool knowledge.
• Sales Office Administration.

Education and Experience Requirements:

• Bachelor’s degree or two-year degree and related experience, or equivalent experience (5-8 years)

Additional Information Regarding Position:

• Ability to fluently speak and write in English and other Asean language (Mandarin) is required for this position
• Trading background is a plus.

Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.