HCLTech Hiring! Full Time Sr Technical Lead (Support - Operations) in - Ricebowl

Singapore, Singapore
Job Summary
Position Summary

Provide L3 support for enterprise Windows infrastructure, VMware, Nutanix, Active Directory and Hybrid Identity services in a 24x7 managed services environment.

Support Coverage

24x7 operational support, shift rotation, on-call support, major incident management, SLA compliance and DR activities.

Key Responsibilities
Operational Responsibilities
Incident, Problem and Change Management
RCA and KEDB Management
Patching and Vulnerability Remediation
Lifecycle Management and EOL/EOS Tracking
Capacity and Performance Management
DR Planning and Execution
OEM Coordination
Documentation, SOP and Runbook Maintenance
Skill Requirements
Technical Requirements
Windows Server 2016/2019/2022 Administration
Active Directory, DNS, DHCP, DFS, GPO, ADFS, KMS, RDS
VMware ESXi, vCenter, HA, DRS, vMotion
Nutanix Prism, AHV, CVM, LCM
SCCM, BigFix, Datadog, Grafana
AD Manager Plus and Quest Recovery Manager
AD and Entra ID Responsibilities
Azure AD / Entra ID Operations
Conditional Access Administration
Identity Governance
RBAC Administration
Access Certification Reviews
Entra Connect Management
AD Recovery using Quest Recovery Manager
AD Manager Plus Administration
Security and Compliance Audits
Hybrid Identity Management
Certificate Lifecycle Management
Automation Skills
Ansible Automation Platform
Terraform Infrastructure as Code
PowerShell Automation
Python Scripting
Workflow Automation
Reusable Playbooks and IaC Modules
Other Requirements
Preferred Certifications
Microsoft Windows Server Hybrid Administrator
Microsoft Identity and Access Administrator
VMware VCP/VCAP
Nutanix NCP
Red Hat Ansible Automation
Hashicorp Terraform Associate
ITIL Foundation
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