Gentari Hiring! Full Time Executive, Operations in Federal Territory - Ricebowl

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to help secure our future.

Join us at Gentari to be part of this exciting, purposeful journey towards a cleaner energy future.

Gentarians are passionate about sustainability - our purpose is to solve the world’s most pressing sustainable energy needs. Here at Gentari, we move differently. Teams seek out opportunities to work with one another to achieve shared goals and we trust our people with the freedom and autonomy in ways of working to spur innovative thinking and creativity. We aim to keep good people at the heart of what we do by ensuring that our people feel empowered to chart career paths alongside personal growth. Beyond the promise of an open and flexible work environment, we hope to make Gentari feel like a second home, a place where everyone is valued, and differences are celebrated.

The Executive, Operations will drive day-to-day operations and maintenance (O&M) for Gentari Green Mobility Sdn Bhd assets, ensuring maximum reliability, uptime, and compliance. This role emphasizes hands-on execution, proactive monitoring, and operational excellence across the network, with continuous improvement and vendor performance oversight.

Responsibilities

Operational Execution & Governance

• Execute daily EV charger operational activities to ensure high asset uptime, safety compliance, and customer satisfaction;
• Implement O&M processes, SOPs, and performance standards across sites to support consistent service delivery;
• Drive operational improvement initiatives focused on reducing downtime, improving response time, and achieving SLA targets.

Contract & Vendor Management

• Support contract execution, renewals, and performance reviews for O&M vendors, OEMs, and service partners;
• Monitor vendor performance, conduct quality checks, and recommend corrective actions to ensure cost efficiency and service quality;
• Coordinate work orders, site access, and task closure in alignment with operational needs and SLAs.

Maintenance Planning & Delivery

• Execute preventive and corrective maintenance plans to maintain high charger reliability and uptime;
• Coordinate power supply monitoring, grid interaction issues, and manage scheduled downtime with minimal customer impact;
• Ensure charging stations remain in optimal condition, including hardware, software, and site infrastructure.

Customer Support Interface

• Provide Level 2–3 operational support for escalated customer issues, ensuring timely and accurate resolution;
• Work closely with customer care, NOC teams, and technical partners to diagnose issues and implement solutions;
• Deliver actionable insights to reduce future downtime and improve the overall customer charging experience.

Compliance & Reporting

• Track, analyse, and report charger performance metrics (uptime, downtime, reliability, SLA adherence);
• Ensure compliance with local regulatory standards, safety requirements, and internal O&M policies;
• Maintain accurate documentation on all maintenance activities, incident reports, and insurance requirements.

Asset Lifecycle Oversight

• Support asset lifecycle management including commissioning, refresh, decommissioning, and replacement;
• Assist in inventory control, spare parts management, and asset condition tracking;
• Execute disposal and reinvestment actions in line with corporate asset policies.

Cross-Functional Collaboration

• Work with engineering, product, fleet, commercial, and site acquisition teams to support rollout and operational readiness of new charging sites;
• Provide operational insights during design, installation, and testing phases to ensure smooth commissioning;
• Support continuous improvement initiatives through data-driven recommendations.

Requirements

• Bachelor’s degree in Engineering, Operations, or a related discipline;
• 1–3 years of experience in operations, maintenance, or asset management; exposure to mobility or energy sectors is an advantage;
• Basic understanding of electrical systems, power distribution, and equipment troubleshooting (advantage but not mandatory);
• Strong analytical, coordination, and vendor management skills;
• Ability to work on-site when required, including responding to urgent operational matters;
• Proficiency with digital tools (CMMS, ticketing systems, reporting dashboards);
• Comfortable making decisions in dynamic environments with limited information;
• Strong skills in team coordination and cross-functional collaboration;
• Highly results-oriented, with a focus on process efficiency and continuous improvement.

For talent pipelining purpose, due to the heavy traffic of applications received, only qualified candidates will be notified.

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