全职 Operations Manager 工作, 薪水 up to SGD 4,000, SMARTE CARTE SINGAPORE PTE. LTD. East Region (Singapore) 公司招聘中 - Ricebowl

Core Responsibilities:

Operations

Baggage Storage Operations

• Lead a team of 30-50 staff in the daily store operation across all terminals. Drive retail sales, ensure optimal performance, high level of customer service, security, and SOP are being followed.

• Conduct daily store visits to audit operational efficiency and identify opportunities for improvement.

• Establish, maintain and update all SOPs and conduct internal audit to ensure compliance and adopt best practices.

• Handle customers enquires, feedback/ complaints, and follow up with service recovery.

• Ensure operational excellence and optimization of resources.

iShopChangi Operations

• Support ISC counters across all terminals and manage backend operations to ensure efficiency & quality.

• Manage inventory audit and stock levels to ensure accuracy.

• Handle customer feedback or escalations when necessary. Work closely with internal/external stakeholders on all implementations.

People

• Develop & implement training, refresher program. Responsible in leading onboarding & refresher training to equip staff with high competency & skills to perform all tasks i.e., wrapping, handle international delivery, laundry drop-off and other tasks assigned to them.

• Coach and conduct assessment on team leaders / customer service officers’ competency level through training, quizzes etc.

• Plan monthly roster, tracker and leave administration for all subordinates.

Administrative & reporting

• Accountable for daily sales reconciliation and perform weekly sales report. Conduct spot check on cash float in store.

• Responsible for accurate reporting i.e., sales reconciliation, bag wrap, EOD, weekly sales, inventory, laundry sales, bag delivery, DHL etc, and ensure records are disseminated to CSO timely.

Others

• Handle other responsibilities that maybe delegated or stipulated by management team.

Job Specifications :

• Degree in Business Management or equivalent from a recognized university preferred
• Minimum 5 years of supervisory experience in airport terminal operations or retail operations
• Possess excellent interpersonal, communication and organizational skills
• Able to work on shift duty
• Singaporeans/ SPR only

We regret to inform that only shortlisted candidates will be notified.

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