全职 IT Support - Systems Administrator 工作, 薪水 up to SGD 2,600, KINEXCS PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Company Overview:

Kinexcs is an AI-driven digital health platform and wearables company with a mission to enable and empower people for mobility and a better quality of life. It is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the world’s population. The flagship product, KIMIA Recover, a continuous monitoring device for the knee joint, has obtained FDA Approval, CE marking and HSA approval. KIMIA Recover is a comprehensive recovery management solution providing reduction in number of hospital visits and complications for knee patients.

Kinexcs' digital platform uses artificial intelligence for MSK assessment and therapy. This platform is capable of providing pre-consultation assessments and real-time exercise guidance and feedback to musculoskeletal patients, and is being adopted by some of the largest private healthcare providers and corporates.

Job Overview

We are seeking a skilled, proactive, anddetail-oriented IT Support & Systems Administrator to join ourgrowing technology team. In this dual role, you will be the backbone of ourdaily technical operations. You will be responsible for providing top-tierdesktop support to our local and remote employees while managing, maintaining,and securing our internal IT infrastructure, servers, and network systems.

Key Responsibilities

1. IT Support & Helpdesk Management

• End-User Support: Provide timely and effective Tier 1 to Tier 3 technical support for hardware, software, and network issues (in-person and remote).

• SLA Management: Log, track, and resolve IT incidents and service requests using our ticketing system, ensuring compliance with defined Service Level Agreements (SLAs).

• Asset Management: Manage the IT asset lifecycle, including procurement, provisioning, inventory tracking, and secure disposal of laptops, peripherals, and software licenses.

• Onboarding/Offboarding: Handle the technical onboarding of new hires (provisioning laptops, setting up accounts, access control) and secure offboarding processes.

2. Systems & Network Administration

• Infrastructure Maintenance: Monitor, maintain, and optimize local office networks (LAN/WAN, Wi-Fi, switches, routers, firewalls) and server infrastructure.
• Cloud & Identity Management: Administer cloud environments and identity providers, specifically Microsoft 365 / Google Workspace and Active Directory (Azure AD/Entra ID).
• Backup & Disaster Recovery: Execute and test regular data backups. Ensure system redundancy and rapid recovery capabilities in line with company policies.
• Patch Management: Ensure all endpoints, servers, and network devices are regularly updated with the latest security patches and firmware.

3. Security & Compliance

• Endpoint Security: Deploy and manage antivirus, anti-malware, and Endpoint Detection and Response (EDR) solutions across all corporate devices.
• Access Control: Maintain strict adherence to the principle of least privilege, conducting regular access audits.
• Compliance: Assist in enforcing IT security policies and aligning infrastructure with global standards (e.g., ISO 27001, SOC 2).

Required Skills & Qualifications

Technical Competencies

• Operating Systems: Deep expertise in Windows 10/11, Windows Server (2019/2022), and macOS. Familiarity with Linux is a strong plus.
• Networking: Strong understanding of TCP/IP, DNS, DHCP, VPNs, VLANs, and firewall configuration (e.g., Fortinet, Cisco, Sophos).
• Cloud Platforms: Hands-on experience administering Microsoft 365, Google Workspace, AWS, or Azure.
• MDM Tools: Experience managing endpoints using MDM solutions like Microsoft Intune, Jamf, or Kandji.

Soft Skills & Experience

• Experience: 3 to 6 years of proven experience in an IT Support and/or Systems Administrator role.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• Certifications (Preferred): CCNA, CompTIA Network+/Security+, Microsoft Certified: Azure Administrator, or ITIL Foundation.
• Communication: Excellent verbal and written English communication skills, with the ability to explain technical concepts to non-technical stakeholders.