jobs in Prescott Hotel Kuala Lumpur-Medan Tuanku

全职 Front Desk Attendant 工作, 薪水 up to MYR 2,200, Prescott Hotel Kuala Lumpur-Medan Tuanku Federal Territory 公司招聘中 - Ricebowl

Front Desk Attendant

Prescott Hotel Kuala Lumpur-Medan Tuanku

MYR2,000 - MYR2,200 每月

全职

KL City, Federal Territory

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工作地点

  • Jalan Sultan Ismail Kuala Lumpur Federal Territory Malaysia

职位描述

任职资格

  •  Minimum SPM / Diploma in Hospitality, Hotel Management, or related field. 
  • Prior experience in hotel front office, guest service, or customer service is an advantage. 
  • Familiar with PMS / hotel booking systems is preferred. 
  • Strong communication and interpersonal skills. 
  • Pleasant personality with a customer-focused attitude. 
  • Able to work on shifts, weekends, and public holidays. 
  • Good cash handling and basic administrative skills. 
  • Professional appearance with good grooming standards. 
  • Punctual, disciplined, and a team player.
  • Malaysian Only 

岗位职责

  • Process guest folios, collect payment and manage cash handling responsibilities.
  • Print updated in-house, arrival, departure, and room status reports as and when required.
  • Check all unresolved departures.
  • Review service requests for arrivals.
  • Handle guest requests and concerns promptly and with courtesy.
  • Assist guests with any inquiries regarding hotel facilities, local entertainment, place of interest and attraction, restaurants or transportation.
  • Maintain efficient and effective flow of information with guests and all internal departments.
  • Maintain a professional and good working relationship with fellow team members and other departments.
  • Effectively communicate with guests at all levels and represents the hotel in a professional manner.
  • Has good self-discipline in maintaining punctuality and work ethics.
  • Carries him/herself in a professional manner, courteous and polite at all times
  • Maintains use of proper telephone etiquette, greetings, standard answer time and pleasantries
  • Maintains excellent grooming and hygiene as per hotel grooming standards.
  • Guests are met with a warm smile with appropriate greetings and addressed by name.
  • Anticipate guest needs by ensuring that repeat guests’ requirements are met based on information obtained from Guest Profiles.
  • Ensures that data entry in PMS is accurate such as guest profiles, room rates, market codes, billing instructions and payment methods.
  • Ensures that cash float is managed according to the policies and procedures set.
  • Makes courtesy calls in ensuring guests are comfortable and happy with the services received during their stay.
  • Ensures that bills are posted and charged accurately.
  • Prepares the check out folios for guests and ensures that bills are checked thoroughly, to avoid guest complaints or delay upon check out.
  • Ensures that the check out process is efficient and that all guests’ bills are settled prior to guest leaving the hotel.
  • Ensures that guest feedback forms are completed and filed accordingly.
  • From time to time, he/she may be required to perform other duties or special projects as deemed fit by the management.

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