全职 Senior Executive, Customer Service - Documentation 工作, 薪水 up to MYR 5,000, GU Shipping Sdn. Bhd. Johor 公司招聘中 - Ricebowl

About GU Shipping

GU Shipping Sdn. Bhd. is a Malaysian shipping company providing seamless maritime transportation and shipping solutions to support businesses across the region. Backed by an experienced team and a commitment to service excellence, we offer comprehensive solutions that meet the diverse logistics and supply chain needs of our customers.

Our services include Shipper Owned Container (SOC), Carrier Owned Container (COC), Non-Vessel Operating Common Carrier (NVOCC), vessel chartering for break bulk, project cargo and container shipments, marine solutions, and vessel agency services.

As we continue to expand our network and services, we are looking for passionate and talented individuals to grow with us and be part of our journey.

Key Responsibilities

1. Customer Service

• Process and confirm customer bookings accurately and promptly.
• Serve as the primary contact for customer enquiries via email, phone, and other communication channels.
• Provide timely updates on vessel schedules, container status, shipment progress, and service disruptions.
• Handle customer complaints professionally and coordinate appropriate resolutions.
• Build and maintain strong customer relationships while ensuring high service standards.

2. Shipping Documentation

• Prepare, review, and process shipping documents, including Shipping Instructions, Bills of Lading, manifests, and related documentation.
• Ensure all documentation is accurate, complete, and submitted within required deadlines.
• Coordinate document amendments and resolve discrepancies with customers and internal stakeholders.
• Maintain proper documentation records and filing in accordance with company procedures.

3. Operational Coordination

• Work closely with Operations, Commercial, Finance, and other internal teams to ensure smooth shipment execution.
• Monitor shipment progress and proactively identify potential delays or operational issues.
• Support efficient container utilization and vessel space planning.
• Provide operational reports and updates when required.

4. Billing & Process Improvement

• Verify billing information and coordinate with the Finance team to resolve invoice discrepancies.
• Identify opportunities to improve operational efficiency and customer service processes.
• Support continuous improvement initiatives to enhance productivity and reduce operational costs.

5. Compliance

• Ensure shipping documentation complies with company policies, customs, port, and regulatory requirements.
• Maintain accurate records for audit and compliance purposes.
• Report and assist in resolving operational or documentation-related risks.

6. Team Support

• Guide and mentor junior Customer Service & Documentation team members.
• Assist in workload coordination to ensure operational deadlines are met.
• Share best practices and support continuous learning within the team.

Requirements

• Diploma or Bachelor's Degree in Shipping, Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 5 years of relevant experience in shipping, logistics, freight forwarding, customer service, or shipping documentation.
• Strong knowledge of container shipping operations, booking processes, Bills of Lading, Shipping Instructions, and shipping documentation.
• Familiarity with customs and port procedures is an added advantage.
• Experience leading or mentoring junior team members is preferred.
• Proficient in Microsoft Office applications and familiar with ERP, CRM, or shipping-related systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Able to work under pressure, manage multiple priorities, and meet operational deadlines.
• Strong attention to detail with a customer-oriented mindset.

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Education:

• Diploma/Advanced Diploma (Required)

Work Location: In person