全职 CSR Assistant 工作, 薪水 up to MYR 2,000, Micro Precision Calibration Pulau Pinang 公司招聘中 - Ricebowl

GENERAL JOB FUNCTION

The CSR handles customer inquiries, prepares quotations, processes orders, and coordinates with internal teams to ensure timely and quality service delivery. They also support reporting, invoicing, and administrative tasks while maintaining high standards of customer service and confidentiality.

DUTIES AND RESPONSIBILITIES

• Manage customer’s inquiries and requirements via calls, emails and direct contacts.
• Prepare and submit quotations to customers.
• Manage and track PO issued by customers.
• Follow up with customers on recall with an updated list before the calibration due date.
• Understanding customers’ needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFQ).
• Communicates with Technical Team and other related departments to ensure appropriate coordination and smooth delivery of calibration services for new and recall projects.
• Coordinates with Business Development Executive to promote growth and value added support of MP to its customers to ensures that Micro precision meets customer commitments in terms of technical service, delivery and quality customer support
• Generates reports for calibration recalls, new and existing accounts, schedules, PO, monitored status, sales reports and other updates.
• Addresses critical customer concerns and builds good customer relationship
• Works with the Departments in setting general goals and developing and implementing plans to hit identified targets; recommends improvement to support current operation and related processes; collaborates with the team to achieve delivery schedule.
• Participates in different areas of training, company official activities and applies gained knowledge in the performance and improvement of covered functions.
• Assists the accounting department in providing needed information for customer collections or invoicing and reports.
• Processes timely completion and safe keep of department files and documents and other sales materials.
• Observes safety precautions and quality standard in the performance of task and complies with the company directives and policies; observes proper communication practices and manages confidentiality of information within and outside the group.
• Executes and promotes impartiality and positive work environment at all times adheres with the Non-Disclosure and Non-Competition Agreement
• Provides other administrative support needed in the regular operation of the department
• Participates in the development of departmental policies, goals and objectives

QUALIFIFCATION

• Minimum SPM / STPM / O-Level, though a Diploma or Bachelor’s Degree in Business Administration, Marketing, or an Engineering/Science discipline is highly preferred
• 1 to 2 years of experience in customer service or administrative support

KNOWLEDGE AND SKILLS REQUIRED

• Strong communication and interpersonal skills
• Knowledgeable in customer service and computer applications
• Must have keen eye for quality and details
• Team player, trustworthy, flexible, service oriented & can manage priorities.

WORKING HOUR

• Monday - Friday (8:00 a.m. - 5:30 p.m.)
• Morning break (15 minutes)
• Lunch break (1 hour)
• Tea break (15 minutes)

Pay: From RM2,000.00 per month

Application Question(s):

• What is your salary expectation
• Notice period or availability to join

Work Location: In person