全职 Customer Service - Operations Executive 工作, 薪水 up to MYR 2,700, Kiara Clean Federal Territory 公司招聘中 - Ricebowl

Admin & Operations Executive

Kiara Clean is looking for an organised and dependable Admin & Operations Executive to support the daily administration and coordination of our cleaning-service business.

This is primarily an administrative role covering booking records, cleaner scheduling, transport arrangements, invoicing, basic bookkeeping and general operational support.

The successful candidate should be comfortable working independently, keeping accurate records and handling several administrative tasks at the same time. As some cleaning jobs begin early, the role also requires reliable early-morning coordination.

Key Responsibilities

Administration and Booking Management

• Maintain accurate records of customer bookings, service dates, locations and job requirements.
• Enter and update bookings in Google Calendar, Google Sheets and internal systems.
• Prepare daily and weekly cleaning schedules.
• Check that all booking details are complete and accurate.
• Organise customer, cleaner, payment and operational records.
• Maintain digital files, documents, receipts and supporting records.
• Prepare simple reports, checklists and follow-up lists.
• Monitor outstanding administrative tasks and ensure they are completed on time.
• Improve administrative templates, trackers and processes when recurring issues arise.

Cleaner Scheduling and Transport Coordination

• Assign cleaners to jobs based on their availability, location and job requirements.
• Send cleaners their schedules, addresses and job instructions.
• Arrange Grab transportation for cleaners, including early-morning rides.
• Confirm that cleaners are awake, ready and travelling to their assigned jobs.
• Monitor cleaner departure and arrival times.
• Update schedules when cleaners are unavailable, late or reassigned.
• Find practical transport or scheduling alternatives when problems occur.
• Record Grab charges and other transport-related expenses.
• Keep management informed about delays, absences and operational issues.

Invoicing and Basic Bookkeeping

• Prepare and issue quotations, invoices and receipts.
• Record customer payments and outstanding balances.
• Follow up internally on unpaid or incomplete payment records.
• Maintain basic records of income, expenses, refunds and outstanding invoices.
• Record Grab charges, cleaner payments, purchases and other business expenses.
• Match payments received against the relevant invoices.
• Check transactions and records for missing or incorrect information.
• Organise invoices, receipts and supporting documents for the company’s accountant.
• Prepare simple weekly or monthly summaries of income, expenses and outstanding payments.
• Coordinate with the external accountant or bookkeeper when documents are required.

This role involves basic bookkeeping and record-keeping. It does not involve preparing audited accounts, tax submissions or full financial statements.

General Operational Support

• Monitor daily schedules and identify possible clashes or missing information.
• Assist management with operational follow-ups and administrative tasks.
• Coordinate with cleaners regarding availability, attendance and job details.
• Maintain clear and organised communication within the operations team.
• Help ensure daily cleaning jobs are properly scheduled and supported.
• Escalate serious staffing, transport or scheduling problems to management.

Early-Morning Work Requirement

Some cleaning jobs begin early in the morning. The successful candidate must therefore be available to begin remote operational duties at approximately 7:00 AM or 8:00 AM, depending on the day’s schedule.

Early-morning responsibilities may include:

• Booking Grab rides for cleaners.
• Confirming that cleaners are awake and ready.
• Checking that cleaners are travelling to the correct locations.
• Monitoring scheduled arrival times.
• Rearranging transport when a ride is cancelled or delayed.
• Informing management about cleaner absences or urgent operational problems.

These duties can generally be handled remotely using a phone and laptop.

The daily starting time may vary according to the cleaning schedule. Working and finishing hours will be arranged according to the agreed full-time schedule.

What We’re Looking For

• Strong written and spoken English and Bahasa Malaysia.
• Mandarin communication skills are an advantage.
• Excellent organisation and attention to detail.
• Reliable, punctual and able to follow through on assigned tasks.
• Comfortable using Google Sheets, Google Calendar, WhatsApp and Microsoft Office.
• Comfortable preparing invoices and maintaining basic financial records.
• Good numerical accuracy and record-keeping skills.
• Able to organise schedules and manage multiple administrative tasks.
• Comfortable arranging and monitoring Grab bookings.
• Able to begin work reliably between 7:00 AM and 8:00 AM when required.
• Able to work independently and keep management updated.
• Calm and practical when schedules or transport arrangements change.
• Willing to learn new systems and administrative processes.
• Experience in administration, operations, invoicing, bookkeeping, scheduling, logistics or a service business is preferred.
• Fresh graduates with strong administrative, organisational and numerical skills are welcome to apply.

Salary and Role Details

• Salary: RM2,300–RM2,700 per month, depending on experience and capability
• Employment type: Full-time
• Working arrangement: Hybrid
• Working days: Tuesday to Sunday
• Weekly rest day: Monday
• Schedule: Includes early-morning remote duties, generally beginning between 7:00 AM and 8:00 AM
• A probation period applies

Candidates must be comfortable working weekends and starting early, as these are important operating periods for the business.

Application Questions

Please submit your resume and answer the following questions:

• What administrative, scheduling, invoicing or bookkeeping experience do you have?
• Which tools have you used to manage calendars, records, invoices or expenses?
• Are you able to begin remote operational duties between 7:00 AM and 8:00 AM?
• Three cleaners require Grab rides to different locations at approximately the same time. How would you organise and monitor the bookings?
• A customer payment appears in the bank account but has not been matched to an invoice. What steps would you take?
• A cleaner is not responding and is scheduled to leave for a job shortly. How would you handle the situation?

About Kiara Clean

Kiara Clean provides professional cleaning services and is committed to operating in a reliable, organised and efficient manner.

We are looking for someone who enjoys administrative work, keeps accurate records, follows up consistently and helps ensure that cleaners, transport arrangements, schedules and financial documents are properly coordinated.

Pay: RM2,300.00 - RM2,700.00 per month

Benefits:

• Opportunities for promotion

Work Location: Hybrid remote in Kuala Lumpur (Kuala Lumpur)